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Cisilion offer a range of services developed
to extend the capacity and flexibility of your IT team. Through an online portal, SMART
Services enable you to maximise the flexibility of your IT department by creating a
virtual extension to your team.
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| Delivering on time and within budget for ad-hoc and planned projects |
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Immediate identification of network faults or performance issues |
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| Pay for what you use |
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Maximise your budget |
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Release operating budget for technology investment |
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24/7 cover without 24/7 staffing costs |
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| Virtual IT team - skilled staff on demand |
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| Services delivered to SLA |
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Predictable response times and consistent quality |
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| Online documentation |
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Full traceability |
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An integrated, online portal enabling you to
manage network services delivery and documentation.
- Service ordering and delivery tracking - Online
- Manage processes (aligned to ITIL standards) - Online
- Manage assets and documentation - Online
On-demand services for ad-hoc,
man-on-site or full project implementation, all delivered via SMART portal.
- Ad-hoc resourcing - Skilled resources to cover peaks in demand and absence
- Planning and preparation - Requirement definition through to project management
- Programme delivery - Staging, installation, acceptance testing and training
Proactive, monitoring and management of network devices.
- Fault management - Immediate detection, isolation, notification and correction
- Performance management - Network performance maintained within thresholds
- Security management - Implementation and management of security policy
- Configuration management - Documentation of adds, moves and changes online
A managed delivery of hardware maintenance services.
- Integrated delivery of multiple manufacturers maintenance services through a single online portal
- Integration with SMART Support to deliver complete monitoring, fault identification and resolution
"the SMART Services portal has been a key enabler for us to implement ITIL processes and ensured
first class document management and communication throughout the programme. Indeed, we are now
using Cisilion’s SMART services as a highly flexible, addition to our in-house IM&T team".
- Nick Rackham, Technical Programme Manager, Suffolk Mental Health Partnership NHS Trust
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