Who is Govia Thameslink Railway?
Govia Thameslink Railway is the UK’s largest rail operator. Formed in 2014, the company combined two train operators with four brands – Gatwick Express, Great Northern, Southern, and Thameslink – to create a super franchise, employing more than 7,500 people across the UK.
Setting the Scene
Govia Thameslink Railway had the following challenges with its existing collaboration solution:
- Legacy phone systems in three major offices were approaching end-of-life and were no longer fit for purpose.
- Complex migration required number porting and the deployment of handsets across the business.
- Cumbersome meeting room experience with very little video calling available.
The Solution
Cisilion leveraged its Microsoft Gold Partner status to scope, manage, and migrate Govia Thameslink Railway’s three office phone systems to Microsoft Teams with Phone System, including number porting, handset deployment, and Teams Rooms Systems.
Microsoft Teams Voice Un-reliable PBX / VOIP solutions decommissioned and migrated to Microsoft Teams Voice, transforming the way its users can communicate across the rail network.
Microsoft Teams Rooms Deployed showcase Teams Rooms Systems at its major offices in preparation for a wider deployment across its locations to enable one-touch and no-touch proximity join.
The Benefits
Govia Thameslink Railway has achieved the following impressive ROI and benefits:
Significant annual cost savings of £100,000 Achieved cost savings circa £100,000 per annum.
Fast, anytime, anywhere cloud calling access Fast, anytime, anywhere cloud calling access for users in the offices, or remotely from home or via their mobile phones.
Highly reliable voice for remote workers Highly Reliable Voice and integrated phone and meeting room systems.
Ease of support through consolidation Ease of support consolidating three separate systems to two.
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