Who are Hillingdon Council?
The London Borough of Hillingdon Council is a forward-thinking council dedicated to enhancing the quality of life for its residents through innovative and efficient public services. As one of the largest boroughs in London, Hillingdon provides a wide range of services including education, housing, social care, and environmental management. The council is committed to digital transformation, leveraging advanced technologies to streamline operations and improve service delivery.
Setting the Scene
Hillingdon Council had the following challenges:
- Digital Transformation – With the accelerated pace of technological advancement and the pressing issues of sustainability, funding constraints and demands on services, UK councils are facing unprecedented challenges. The public sector must innovate and adapt to meet the evolving needs of their communities.
- Drive Productivity & Streamline Processes – The London Borough of Hillingdon faced challenges in enhancing operational efficiency and improving service delivery. The need to streamline processes and reduce the time spent on routine tasks was critical to better serve their community.
- Adapting to Remote Work – With the shift to remote work, Hillingdon needed to ensure that their teams could collaborate effectively and maintain productivity. This required the adoption of advanced tools and technologies that could support a flexible and efficient work environment.
The Solution
To address these challenges, the London Borough of Hillingdon implemented Microsoft Copilot for Microsoft 365, supported by Cisilion, to enhance operational efficiency, collaboration, and sustainability.
Comprehensive Training Program Cisilion delivered over 80 training sessions across 16 departments, ensuring every user was equipped for success. This extensive training program empowered Hillingdon’s staff to effectively utilize Microsoft Copilot, maximising its benefits and enhancing overall productivity.
Fostering a Collaborative Culture Open lines of communication with direct line managers were established to foster a culture of collaboration and continuous learning. This approach encouraged team members to share knowledge and best practices, enhancing overall productivity and fostering a supportive work environment.
Tailored Expert-Led Sessions As a Microsoft Partner, Cisilion developed tailored sessions on prompt engineering to maximise the impact of Microsoft Copilot. These expert-led sessions provided Hillingdon’s staff with the skills and knowledge needed to leverage AI-powered tools effectively, driving innovation and efficiency.
Consultative Support Across the Organisation Cisilion provided unrestricted access to their teams, offering a consultative approach that spanned the entire organisation. This support extended beyond the trial group, ensuring that all departments could benefit from the expertise and guidance provided by Cisilion.
The Benefits
Hillingdon Council has achieved impressive ROI and benefits:
Hillingdon realised a remarkable saving of over 3,000 hours annually across 21 different tasks. This time savings allowed employees to redirect their focus toward more strategic initiatives that directly benefit the community. For example, the time spent on drafting meeting minutes was reduced from 120 minutes to just 2 minutes.
Microsoft Copilot facilitated seamless communication and collaboration among teams, leading to faster decision-making and more cohesive service delivery. The enhanced collaboration fostered a culture of innovation and continuous improvement within the council
The implementation of Microsoft Copilot is a critical step in Hillingdon’s journey to future-proof their work environments, ensuring they remain adaptable and resilient in the face of changing circumstances. This forward-thinking approach positions Hillingdon as a leader in the public sector
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