Real Estate Management

Minimising downtime and disruptions to business operations through Cisilion Managed Services for proactive monitoring and maintenance.

Who are Real Estate Management?

REM are a premier provider of property development and asset management services throughout London. 

With a portfolio spanning 2.5 million sq. ft of prime lettable space in diverse assets and a development pipeline valued at £400 million. REM oversees iconic properties including The Shard, The News Building, The Retail Arcade, and residential projects such as Shard Place, Park House, and 48 Pall Mall.

Setting the Scene

 REM had the following challenges with enhancing network resilience ​:
  • Managing a diverse portfolio of properties with intricate network infrastructures, necessitating constant monitoring and maintenance to ensure seamless operations. Centralising control of Cisco DNA Advantage licenses for better visibility and control of network assets.
  • Evolving needs of tenants needing adaptive network configurations swiftly, balancing flexibility with stability to meet changing demands effectively.
  • Changes to the network infrastructure introduces risks such as security vulnerabilities, wanted to upgrade and manage their network to reduce complexity and reduce exposure to risk.
  • Requiring network management responsibilities taking away from REM’s other strategic initiatives.

The Solution


As REM’s strategic partner, Cisilion utilised powered managed services for proactive monitoring and maintenance. The service ensures prompt identification and resolution of potential network issues before they escalate, thus minimising downtime and disruptions to business operations.

The project resulted in the deployment of:
Cisco Enterprise Agreement (EA)

EA with DNA-Centre to leverage DNA Advantage licensing and provide greater visibility and control across the network.

Cisilion Gold Fully Managed Service​

Cisilion’s industry-leading Cisco Managed Service, providing 24/7 support. With proactive monitoring and aligned Client Success Manager & Account Director, ensuring clear communication of day-to-day activities and touch-points for escalation.

Project Management Expertise ​

Cisilion PMs ensures that network changes are executed smoothly, on schedule, and within budget, allowing REM to focus on core business activities and strategic initiatives.

Cisco Maintenance Support ​

Implemented a multi-year contract to provide maintenance supporting hardware replacement and proactive IT asset maintenance.

The Benefits

With Cisilion Managed Services deployed, REM has achieved impressive ROI and benefits:
Minimising downtime and disruption to business operations

The Cisilion service significantly enhances the reliability and uptime of the network. This resilience helps reduce the risk of downtime, ensuring continuous availability of critical applications and services.

Access to Expertise

By partnering with Cisilion, REM have access to  deep expertise in network architecture and associated technologies, technology trends and best practices. Cisilion are providing valuable guidance on how to optimise the network infrastructure and support daily changes effectively.

Strategic Alignment

REM’s business strategy is underpinned by their IT strategy and Cisilion have provided  the confidence for REM to continue achieving their objectives and delivering for their customers.

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