Empowering the Future of Modern Work in the Public Sector: A Look at the London Borough of Hillingdon’s Copilot Journey with Cisilion

With the accelerated pace of technological advancement and the pressing issues of sustainability, funding constraints and demands on services, UK councils are facing unprecedented challenges. The public sector must innovate and adapt to meet the evolving needs of their communities. London Borough of Hillingdon demonstrates how strategic partnerships and the adoption of advanced technologies like Microsoft’s Copilot can drive the future of modern work in council’s. 

The public sector has traditionally been slower to adopt new technologies compared to the private sector. However, the challenges posed by remote work, increasing resident expectations, and the need for greater operational efficiency have made it clear that modernisation is no longer optional—it’s essential. Hillingdon are recognising the importance of adopting advanced tools and solutions that enable them to operate more effectively and serve their communities better. 

Copilot for Microsoft 365, powered by AI, is a tool designed to enhance productivity, streamline processes, and facilitate collaboration. For councils and local authorities, Copilot offers a unique opportunity to reimagine their workspaces and improve service delivery. By integrating Copilot into their operations, councils can automate routine tasks, support decision-making with data-driven insights, and foster a more collaborative work environment. 

Cisilion: Hillingdon’s Strategic Partner in Digital Transformation 

As London Borough of Hillingdon Council’s strategic partner, we are guiding the borough through their digital transformation journey. As a Microsoft Fast Track partner, we bring expertise in deploying Microsoft solutions, including Copilot, across diverse sectors. Alongside a specialisation in Data and AI, we are uniquely positioned to deliver end-to-end support, ensuring that Hillingdon not only adopts cutting-edge technology but also fully realises its potential. 

Key Aspects of Cisilion’s Partnership with Hillingdon: 

1. End-to-End Support: Comprehensive support throughout the entire adoption process—from initial workshops to full-scale deployment and ongoing optimisation. This ensures that Hillingdon’s teams are fully equipped to leverage Copilot’s capabilities. 

1. Tailored Workshops: To drive successful adoption, we have conducted customised workshops designed to address the specific needs of Hillingdon’s teams. These sessions focus on building the skills and knowledge required to maximise the benefits of Copilot. 

1. Expertise in Data and AI: With our deep specialisation in data and AI, Hillingdon is harnessing the power of AI-driven insights to make informed decisions, automate processes, and enhance overall productivity. 

1. Seamless Integration: The implementation of Copilot is a process that prioritises minimal disruption to existing operations. 

The London Borough of Hillingdon Council’s Journey: 

As a forward-thinking council, the London Borough of Hillingdon Council has embraced the future of modern work by partnering with Cisilion to implement Copilot across their operations. This strategic move is part of a broader effort to enhance productivity, optimise workflows, and deliver better outcomes for their residents. 

Key Outcomes of the Hillingdon Copilot Implementation: 

1. Significant Time Savings: Across 21 different tasks, Hillingdon has realised a remarkable saving of over 3,000 hours annually, allowing employees to redirect their focus toward more strategic initiatives that directly benefit the community. 

1. Increased Operational Efficiency: By automating repetitive tasks, Hillingdon has been able to free up valuable time for its employees to focus on more impactful work. For example, the time spent on drafting meeting minutes has been reduced from 120 minutes to just 2 minutes, and summarizing long email threads now takes only 1 minute instead of 5. 

1. Enhanced Collaboration: Copilot has facilitated seamless communication and collaboration among teams, leading to faster decision-making and more cohesive service delivery. 

1. Data-Driven Decision Making: With AI-powered insights, Hillingdon’s leadership can now make more informed decisions that align with the needs and expectations of their community. 

1. Positive User Experience: The learning experience with Copilot has been overwhelmingly positive. As one user stated, “Yes, a learning experience but overall impressive!” The Net Promoter Score (NPS) of 100 underscores the value and satisfaction that Copilot has brought to the borough’s operations. 

1. Future-Proofing Work Environments: The implementation of Copilot is a critical step in Hillingdon’s journey to future-proof their work environments, ensuring they remain adaptable and resilient in the face of changing circumstances. 

The Broader Impact on the Public Sector: 

Hillingdon’s successful adoption of Copilot, facilitated by Cisilion’s guidance, serves as a benchmark for other councils and public sector organisations. It demonstrates the tangible benefits that modern work solutions can bring, from improved efficiency to better resident outcomes. As more councils follow in Hillingdon’s footsteps, we can expect to see a broader transformation across the public sector—one that leverages technology to build more responsive, efficient, and innovative organisations. 

The future of modern work in the public sector is not just about adopting new technologies; it’s about creating a culture of innovation, collaboration, and efficiency. The London Borough of Hillingdon Council’s  journey with Copilot and Cisilion is a testament to how councils can lead the way in this transformation, setting new standards for service delivery and operations. 

Interested in learning more about how Copilot and how Cisilion can transform your organisation? Contact us today to explore how we can help you drive innovation and efficiency in your operations. Let’s build the future of modern work together.